What this page is for
Add the fees guests pay with their stay and see which taxes apply. A fee can apply to one listing or to every listing. Taxes are set up once in Finance and shared with invoicing.
Who can use it
Manage prices and policies is needed (by default Admin and Manager).
How to add a fee
- Under Add a fee, enter a name and choose the type.
- Choose a listing, or leave All listings.
- Choose how it is charged, then enter the amount and currency, or a percentage.
- Tick Always charged for a fee every guest pays; untick it for an optional extra.
- Select Add a fee.
How to turn a fee off
Select Turn off. Existing reservations keep the price they were booked with.
Fields and columns
| Field | Meaning |
|---|---|
| Name | Shown to guests in the price breakdown. |
| Type | Cleaning, Service, Pet, Extra guest, Resort, Linen or Other. A pet fee is only charged when the guest brings pets. |
| How it is charged | Per stay, per night, per guest, per guest per night, or a percentage of the nightly total. |
| Amount, Currency | For fixed fees. |
| Percentage | For percentage fees. |
| Charge only for guests above | For per-guest fees: 2 charges the third guest and more. |
| Paid | Online when booking, or at the property. |
| Taxes apply to it | Taxes are worked out on the fee too. |
Statuses and automation
Fees that are on are added to every new quote. Fees are never changed on reservations already made.
Settings that change this page
None.
FAQs
Where do I add VAT or city tax? In Finance, Taxes. Then choose them on each listing, or leave them unticked to apply every tax that covers the listing.
Troubleshooting
| Problem | What to do |
|---|---|
| "Use a three-letter currency code" | Enter a code such as USD or EUR. |
| A fee isn't charged | Check it is on, the listing matches and, for pet fees, that the guest has pets. |