Enquiry

What this page is for

The guest's question with their dates and guests, your earlier reply, and the forms to reply or make a special offer.

View enquiries opens the page.
Reply to enquiries and send offers is needed to reply, send an offer, or close.

Write your answer under Reply by email and select Send reply. It goes to the guest's email with your branding.

Check or change the dates and guests. The normal price for the dates is shown.
Enter an Offer price for the whole stay, or leave it empty to use the normal price.
Choose how long the offer is valid, add a message if you like, and select Send offer.
The guest gets a private link and books at exactly that price. The difference from the normal price shows as a "Special offer" line.

Field	Meaning
Check-in, Check-out, Adults, Children	The stay the offer is for.
Offer price	The total the guest pays, including fees and taxes.
Valid for	Days the guest has to book the offer.
Message	Shown in the email and on the offer page.

Sending an offer sets the status to Offer sent. Booking it sets Booked and links the reservation.
An offer can not be booked after it ends or if the nights are taken.
Sending a new offer replaces the old link.

Message templates: special offer, reply to an enquiry.

Does an offer hold the dates? No. The dates are held only when the guest selects Book this offer.

Problem	What to do
A reason such as a minimum stay	Change the dates or guests to fit the listing's rules, or change the calendar first.
"The offer price must be more than zero."	Enter a price above zero, or leave it empty.