What this page is for
Every question guests send with Ask a question on a listing page. Answer quickly: a fast reply often turns a question into a booking.
Who can use it
- View enquiries opens the page (by default Admin, Sales and Front desk).
- Reply to enquiries and send offers is needed to reply (by default Admin and Sales).
How to answer an enquiry
- Select the guest's name.
- Reply by email, or send a special offer the guest can book in one click.
Fields and columns
| Column | Meaning |
|---|---|
| Guest | Name, with the start of the question. |
| Listing | The place the guest asked about. |
| Dates | The dates the guest gave, if any. |
| Received | When the question arrived. |
| Status | New, Replied, Offer sent, Booked or Closed. |
Statuses and automation
- New: nobody has replied yet. Staff who can view enquiries get a notification.
- Replied and Offer sent: your team answered.
- Booked: the guest booked the special offer.
- Closed: hidden from the default list. Reopen it any time.
Settings that change this page
Settings, Booking website (website): Security check on checkout and enquiries. Email wording: Message templates (reply to an enquiry, special offer).
FAQs
Can guests send lots of questions? No. Each visitor can send five questions an hour.
Troubleshooting
| Problem | What to do |
|---|---|
| No notification arrives | Check your notification preferences for New enquiry. |