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Help centre

Search

Find people, help pages and records from any screen.

What this page is for

Search looks across CityLights at once: people in your organisation, help pages, and the records of every module that is on (for example bookings or properties, once those modules are switched on). Results are grouped by type.

Who can use it

Everyone who is signed in. You only see results you are allowed to open. For example, people appear only if your role can view users.

How to search

  1. Select the search box at the top of any screen, or press Ctrl K (on a Mac, Cmd K).
  2. Type at least two letters and press Enter.
  3. Select a result to open it.

On a phone, select the magnifying glass at the top.

Fields and columns

Item Meaning
Search box Your words. Capital letters don't matter.
Group heading The type of result, such as Users or Help pages.
Result The name, with a short detail underneath. At most eight results show per group.

Statuses and automation

Search looks inside names, email addresses and titles. Each module decides which of its fields can be searched.

Settings that change this page

Results depend on which modules are on (Modules) and on your role.

FAQs

Why can't I find someone? They may be in another organisation, or your role doesn't include viewing users.

Can I search for part of a word? Yes, any part of a name or email address works.

Troubleshooting

Problem What to do
"Type at least two letters." Type a longer search.
Nothing found Check the spelling, or search for a shorter part of the word.

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