What this page is for
This page lists every person who belongs to your organisation in CityLights: staff, managers, owners and administrators. It shows each person's role and whether they can sign in, and below the list, invitations that haven't been accepted yet.
Who can use it
- People with View users permission can open the list (by default Admin, Operations, Finance and Viewer).
- Add and invite users is needed for the Add or invite user button and for managing invitations.
- Edit users is needed for the edit (pencil) button.
- The account owner can always do everything.
How to find someone
- Type part of a name or email in Search.
- Optionally choose a Status.
- Select Filter. Clear the search box and filter again to see everyone.
How to manage invitations
- Send new link creates a fresh link, emails it, and shows it so you can also send it by chat. The previous link stops working.
- Cancel withdraws the invitation. The link stops working immediately.
Fields and columns
| Column | Meaning |
|---|---|
| Name | The person's name and email. Account owner marks the person with full control of the organisation. |
| Role | What the person may see and do. See Roles and permissions. |
| Status | Active people can sign in. Suspended people can't. A shield icon means two-step verification is on. |
| Last sign-in | When they last signed in, in your organisation's timezone. |
| Invitations: Email, Role, Expires | Who was invited, with which role, and until when the link works. |
Statuses and automation
- Active: can sign in and work.
- Suspended: can't sign in to this organisation. Their history is kept.
- Invited / Waiting for approval: reserved for people who haven't finished joining.
- Invitations expire automatically after the number of days in Settings.
Settings that change this page
- Invitation links expire after (days) in Settings.
- Role names come from Roles and permissions.
FAQs
Why can't I delete a user? People are suspended rather than deleted, so the history of what they did stays complete.
Someone works for two companies that use CityLights. That's fine. They use one account, and each company manages its own membership and role for them.
Troubleshooting
| Problem | What to do |
|---|---|
| I can't see the Add button | Your role lacks Add and invite users. Ask an administrator. |
| The invited person says the link doesn't work | Select Send new link and send the new link. |
| A person isn't in the list | Check the status filter, and check the spelling in the search box. |