What this page is for
Owners ask in the owner portal to block dates for their own stays. Here you approve them, which blocks the dates on the calendar and the channels, or decline them with a reason.
Who can use it
Approve or decline owner stay requests (by default Admin and Operations). You see requests for the properties you can access.
How to
- Open Owner stay requests. Waiting for approval shows first, soonest check-in at the top.
- Select Approve to block the dates. A blocked booking named "Owner stay" is created.
- To decline, type a Reason and select Decline. The owner sees the reason.
- Use the status buttons to see approved, declined and cancelled requests.
Fields and columns
| Field | Meaning |
|---|---|
| Owner, Property | Who asks, and for which property. |
| Dates | Check-in to check-out, with the number of nights. |
| Guests | How many people will stay. |
| Note for the team | The owner's note. |
| Decided | Who answered, when, and the note. |
Statuses and automation
- Waiting for approval: new. You are notified when one arrives (notification "An owner asks to block dates").
- Approved: the blocked booking exists. If the owner withdraws, the blocked booking is deleted and the dates open again.
- Declined, Cancelled: closed.
Approval is refused when guests have booked any of the nights since the request.
Settings that change this page
Longest owner stay request (nights) in the owner statements settings.
FAQs
Can I change the dates? Decline with a note and ask the owner to send new dates, or edit the blocked booking after approving.
Does an owner stay count in occupancy? No. Blocked nights are not sold nights.
Troubleshooting
| Problem | What to do |
|---|---|
| "Some of these nights are already booked." | Talk to the owner about other dates, then decline. |
| A request is missing | Check the status buttons, and that you can access the property. |