What this page is for
Ask for dates at your property for your own stay, or for family and friends. Once your property manager approves, the dates are closed on every booking channel.
Who can use it
Owners invited to the owner portal by their property manager.
How to
- Under Block dates for my own stay, choose the property, the check-in and check-out dates and the number of guests.
- Add a note if the team should know something, then select Send request.
- Follow the request in the list below. You get a notification when it is approved or declined.
- To change plans, select Withdraw. Withdrawing an approved request opens the dates again.
Fields and columns
| Field | Meaning |
|---|---|
| Property | One of your properties. |
| Check-in, Check-out | The nights you want. Check-out is the morning you leave. |
| Guests | How many people will stay. |
| Note for the team | Anything the team should know, such as cleaning or keys. |
| Status | Waiting for approval, Approved (the dates are blocked), Declined (see the reply) or Cancelled (you withdrew it). |
| Reply | The team's note when they answered. |
Statuses and automation
Dates already booked by guests cannot be requested. If guests book the same nights while your request waits, the team cannot approve it and will contact you.
Settings that change this page
Your property manager sets the longest stay you can ask for in one request.
FAQs
Do I pay for my stay? Owner stays are blocked dates, not paid bookings. Ask your property manager about cleaning charges.
Can I ask for dates in the past? No, requests start today or later.
Troubleshooting
| Problem | What to do |
|---|---|
| "Some of these nights are already booked." | Choose other dates, or contact your property manager. |
| "A request can be at most ... nights." | Split the stay into shorter requests, or ask your property manager. |