What this page is for
The board of the check-ins and check-outs coming from your bookings. Each check-in and each check-out is a task given to someone on the team, in turn, so the work is shared fairly and nothing is forgotten.
The page has two views:
- By booking (the default): one line per stay. The stay's check-in and check-out sit side by side, each with who does it and how far it has got, so you see the whole stay at a glance.
- All tasks: every task on its own line, grouped into Overdue, Today, Coming up and Done in the last 7 days.
Who can use it
- See check-in and check-out tasks (by default Admin, Operations, Sales, Staff and Viewer) opens the page. You only see stays at the units you have access to.
- Hand out and reassign tasks (by default Admin and Operations) shows the hand-over lists in the Check-in by and Check-out by columns.
- Complete check-in and check-out tasks (by default Admin, Operations and Staff) lets you tick the checklist and mark a task done on the task page.
- See pre check-in status and answers shows the Pre check-in column, when online pre check-in is switched on.
How to
See today's work
- Leave the view on By booking. Stays arriving or leaving today show a Today badge next to the date.
- Select Mine to see only stays where you have a task, or Everyone for the whole team.
Hand a check-in or check-out to someone else
- In the stay's Check-in by or Check-out by column, pick the person in the list. Pick Manager (self) when you do it yourself.
- Select the hand-over button next to the list. The page reloads with the same filters and shows the new person.
Do a check-in or check-out
- Select Check in or Check out in the Actions column. The task page opens.
- Tick the checklist, add notes (and, at check-out, damage), then select Mark as done.
- Once a task is done, the button reads View check-in or View check-out and opens what was recorded.
Find stays
- Choose a Property, who it is Assigned to, a Status, and the Due from and Due until dates.
- Select Filter. Select Reset to go back to the default list.
See every task on its own line
- Select All tasks. The Property and Assigned to filters still apply; dates and status are replaced by the four groups.
- Select a task's due time to open it.
Change the checklists
Select Checklists (needs Edit the check-in and check-out checklists).
Fields and columns
By booking
| Column | Meaning |
|---|---|
| Guest | The guest's name on the booking. |
| Property | The unit of the stay. |
| Check-in | The arrival date. Today marks stays arriving today. |
| Check-out | The departure date. For a split stay this is the last part's check-out date. Today marks stays leaving today. |
| Platform | Where the booking came from (your booking platforms list). |
| Pre check-in | Shown only when online pre check-in is switched on and you may see it: Not sent yet, Link sent, Opened by the guest or Completed. |
| Check-in by | Who does the check-in. With hand-over rights this is a list you can change. Nobody yet means nobody was free to take it. |
| Check-in status | To do with its due time, Overdue, Done or Done late with when it was done. No task means the stay has no check-in task (see FAQs). |
| Check-out by | Who does the check-out, as above. |
| Check-out status | As check-in status. Damage found shows when damage was recorded at check-out. |
| Actions | Check in and Check out open the tasks. This column stays in view when you scroll the table sideways. |
On a phone each stay is a card: guest, unit, platform and pre check-in at the top, then a check-in block and a check-out block with who and status, then the action buttons.
Filters
| Filter | Meaning |
|---|---|
| Property | Only stays at this unit. |
| Assigned to | Only stays where a task is given to this person, to Manager (self), or to Nobody yet. |
| Status | To do (not done), Overdue (not done and past its due time), Done, or Done late. |
| Due from, Due until | Stays with a check-in or check-out due between these dates, in your organisation's timezone. |
A stay is listed when at least one of its tasks matches every filter; the line always shows both tasks. With no dates chosen the list runs from 7 days ago to the days-ahead setting, and older tasks that are still open are listed too, so nothing late is hidden. At most 300 stays are shown; narrow the filters to see others.
All tasks
| Column | Meaning |
|---|---|
| Due | When it must be done, in the unit's timezone. Check-ins are due at the unit's check-in time; check-outs a few hours after its check-out time (setting). |
| Task | Check-in or check-out. |
| Unit and guest | Where, and who. |
| Who | The person the task was given to. "Manager (self)" means a manager did it themselves. |
| Status | To do, Overdue, Done, or Done late. |
Statuses and automation
- Tasks are made automatically for confirmed and tentative bookings, a set number of days ahead, and again whenever a booking changes. A split stay is one line with one check-in (first part) and one check-out (last part).
- Tasks are handed out in turn among people marked Receives tasks on their user page who can see the unit. The turn is kept per unit and per task type.
- People on approved leave are skipped. If leave is approved after a task was handed out, the task moves to the next person.
- Blocked dates (owner stays, maintenance) complete themselves. Cancelled and no-show stays lose their open tasks.
- Recording the check-in or check-out on the front desk completes the task too.
- Tasks not done, or done late, count in the monthly performance score. Tasks handed to Manager (self) count for nobody.
- The menu shows how many tasks are overdue.
Settings that change this page
Admin → Settings → Check in / out: how many days ahead tasks are made (also the end of the default date range), the hours allowed after check-out time, and the date tasks start from. Online pre check-in is switched on under Modules.
FAQs
Why are some properties missing? Unless you choose properties in the filter, only active properties are included (status Active or Onboarding). Inactive and offboarded properties are listed last in the property filter, marked "(inactive)"; choose one to include it.
Why is a task given to nobody? Nobody who can see the unit is marked Receives tasks, or they are all on leave that day. Hand it over in the list on this page or on the task page.
Why does a stay show "No task" for its check-in? Tasks are not made for check-ins already in the past when the booking was entered, or before the "Start tasks from" date, so nobody is marked late for work that happened before.
Why is a stay listed when I filtered on Done? One of its tasks is done; the other one may still be open. The line always shows both.
Where is the pre check-in column? It only shows when online pre check-in is switched on and your role may see pre check-ins.
Troubleshooting
| Problem | What to do |
|---|---|
| A booking is missing | Check the date filters, the status (confirmed or tentative), the "Start tasks from" date, and that it is within the days-ahead setting. The board refreshes every 15 minutes. |
| The hand-over list is missing | You need Hand out and reassign tasks, and the task must not be done yet. |
| A person is not in the hand-over list | Mark them Receives tasks on their user page and give them access to the unit. |
| The same person gets everything | Mark more people Receives tasks and give them access to the unit. |
| The table is too wide | Scroll it sideways; the Actions column stays in view. On a phone, stays are shown as cards. |