What this page is for
Before arrival, guests tell you their arrival time, contact details and who is staying, upload an ID per adult and accept your house rules. This page shows what one guest sent.
Who can use it
See pre check-in status and answers (by default Admin, Operations and Sales). Sending and copying links needs Send and copy pre check-in links. Opening identity documents needs Open guests' identity documents (by default Admin and Operations); every opening is recorded in the audit log.
How to
- On a booking, the Pre check-in box shows its status. Select Send pre check-in to send the link now.
- If it could not be sent, copy the Guest link and send it yourself, for example by WhatsApp.
- Select View answers to open this page.
- Select a document name to open a guest's ID.
Fields and columns
| Field | Meaning |
|---|---|
| Status | Not sent yet, Link sent, Opened by the guest, or Completed. |
| Link sent | When and how (through the guest's channel or by email), and the error if it failed. |
| Contact, arrival and departure | What the guest entered. Their email and phone are also added to the booking when it had none. |
| House rules accepted | When the guest accepted them. The text they saw is kept. |
| Identity document | One per adult, or "Deleted after the stay". |
Statuses and automation
With automatic sending on, every five minutes the scheduler sends the link to guests checking in within the set hours (bookings made later get it at once), through their channel manager thread when there is one, else by email. A link that cannot be sent alerts the team once. At the reminder time, guests arriving today who have not completed it are reminded once and the team gets the list. Cancelled bookings, closed units, later segments of a split stay and guests already checked in are skipped. When a guest completes it, the team is notified and, with the issue portal on, the guest gets that link. Identity documents are deleted the set number of days after check-out.
Settings that change this page
Module settings: Send pre check-in links automatically, Send the link this many hours before check-in, Morning reminder time, Ask for an identity document per adult, Delete identity documents after the stay (days) and House rules. A unit's own house rules replace the general ones. The Pre check-in link and Pre check-in reminder message templates set the wording.
FAQs
Which timezone is used? Your organisation's, with each unit's check-in time.
Can a guest change their answers? Not online after completing it; correct the booking yourself.
Troubleshooting
| Problem | What to do |
|---|---|
| "The guest has no channel thread and no email address" | Add the guest's email to the booking, or copy the link and send it yourself. |
| Links are not sent automatically | Turn on Send pre check-in links automatically. |