What this page is for
Rate plans let guests choose between, for example, a flexible rate and a cheaper non-refundable one, or a rate with breakfast. Automatic discounts lower the price for long stays, early bookings or last-minute bookings without a code.
Who can use it
Set up rate plans and discounts (by default Admin).
How to add a rate plan
- Under Add a rate plan, choose the listing and give the plan a name guests understand.
- Set the price change compared with the standard price: a percent (-10 for 10% less) or an amount per night (15 for 15 more).
- Choose the meals included and a cancellation policy (or keep the listing's own).
- Optionally limit the plan to a number of nights or to bookings made a number of days ahead.
- Select Save. Guests see the plans side by side in the listing's booking box; the price updates for the one they pick.
How to add an automatic discount
- Under Add a discount, choose the kind: long stay, early bird or last minute.
- Enter N (nights for long stays, days ahead for the others) and the discount in percent.
- Choose a listing, or all listings, and select Save.
Fields and columns
| Field | Meaning |
|---|---|
| Price change | Percent of the standard price or an amount per night, negative for less. |
| Meals | Room only, breakfast, half board, full board or all inclusive. Shown to guests. |
| Cancellation policy | Applies to stays booked on this plan; the stay keeps it even if you change the plan later. |
| Minimum and maximum nights | Replace the listing's own limits for this plan. |
| Book at least or at most days ahead | Limits when the plan can be booked. |
| Long stay | N nights or more get the discount. The biggest matching one counts. |
| Early bird / Last minute | Booked at least, or at most, N days before arrival. |
Statuses and automation
- The standard rate is always offered too.
- Long-stay discounts compete with promotions: by default the single best discount wins (see Promotions for the stacking setting). Early-bird and last-minute changes apply to the nightly price.
- The reservation shows the rate plan the guest booked.
Settings that change this page
Promotions settings: stacking and the maximum total discount. Cancellation policies (Booking engine, Pricing).
FAQs
Can a plan have completely different prices? Not yet: plans are a percent or amount off the standard price, which follows your seasons and calendar.
Does a non-refundable plan stop refunds? Yes, when you give it a non-refundable cancellation policy.
Troubleshooting
| Problem | What to do |
|---|---|
| A plan does not show | It is off, or it belongs to another listing. |
| "This rate is no longer available." | The plan was switched off or deleted while the guest was booking. |