Promotions

Promo codes and automatic deals: percent or amount off, or free nights, with conditions and limits.

What this page is for

Create promo codes for campaigns and partners, and automatic deals that apply by themselves (for example "Stay 4, pay 3" in the low season).

Set up promotions (by default Admin and Sales).

Under Add a promotion, give it a name guests see on their price.
Type a Code for a promo code, or leave it empty for an automatic deal.
Choose the discount: percent off, an amount off the stay, or free nights (the cheapest nights are free).
Set the conditions you need: arrival dates, booking dates, minimum nights, listings, types or areas, members only, first booking only, total and per-member uses, and blackout nights.
Select Save.

Field	Meaning
Code	What guests type in the booking box or at checkout. Not case sensitive. Empty: automatic.
Discount and value	10 with Percent is 10% off the accommodation; 10 with Amount is 10 off in the listing's currency; 1 with Free nights makes the cheapest night free.
Arrivals from and until	The check-in date must fall in this range.
Bookings from and until	The day the guest books must fall in this range.
Minimum nights	Shorter stays can't use it.
Listings, types, areas	Limit it to some places; an area includes everything inside it.
Members only, first booking only	Need a signed-in guest account; first booking only means the account has no booking yet.
Uses in total, per member	Counted on stays that are not cancelled.
Blackout nights	No night of the stay may fall on these dates.
Used	How many current stays used it.

By default only the single best discount applies, including long-stay discounts from Rate plans. Setting Combining discounts to LOS_PLUS_ONE allows a long-stay discount plus one promotion.
The total discount never exceeds the Maximum total discount setting.
When a stay is cancelled, expires or is declined, its use of the promotion is given back.
A promotion that was used can't be deleted; it is switched off instead.

Modules, Promotions, Settings: combining discounts and the maximum total discount.

Where do guests type a code? In the listing's booking box and at checkout.

Why is a code refused? The message tells the guest why: wrong dates, too few nights, used up, or the guest needs to sign in.

Problem	What to do
An automatic deal does not show	Check it is active and its conditions match the stay. Only the best discount applies by default.
"Sign in to your account to use the code"	The code is for members or first bookings; the guest must sign in first.