What this page is for
When two-step verification is on for your account, signing in has two steps: your password, then a short code from an app on your phone. Even if someone learns your password, they can't sign in without your phone.
Who can use it
Anyone who has turned on two-step verification on the Password and sign-in page.
How to finish signing in
- Open your authenticator app (for example Google Authenticator, Microsoft Authenticator or 1Password).
- Find the entry for CityLights and type the 6-digit code it shows.
- Select Verify.
How to use a recovery code
- Select Lost your phone? Use a recovery code.
- Type one of the recovery codes you saved when you turned the feature on.
- Select Sign in with recovery code. Each code works only once.
Fields and columns
| Field | What to enter | Rules |
|---|---|---|
| Authentication code | The 6 digits from your app | Changes every 30 seconds. |
| Recovery code | One saved recovery code | Each works once. |
Statuses and automation
- After 5 wrong codes in a minute, you must wait before trying again.
- Wrong codes are recorded in the sign-in activity log.
- A used recovery code stops working. Create new codes on the Password and sign-in page when you run low.
Settings that change this page
Two-step verification is turned on or off by each person on their own Password and sign-in page.
FAQs
Do I need internet on my phone? No. Authenticator codes work offline.
I got a new phone. Before you change phones, move your authenticator entries with the app's transfer feature, or turn two-step verification off and on again to scan a new QR code.
Troubleshooting
| Problem | What to do |
|---|---|
| The code is always rejected | Your phone's clock may be wrong. Turn on automatic date and time in your phone's settings. |
| I lost my phone and my recovery codes | Ask your administrator to set a temporary password for you. After you sign in, turn two-step verification off and on again with your new phone. |
| The page went back to sign-in | The sign-in attempt expired. Enter your password again. |