What this page is for
You arrive here from the link in a password reset email. You choose a new password for your account.
Who can use it
Only the person who received the reset email. The link is personal and works once.
How to set a new password
- Check that the email address is yours.
- Type a new password and type it again to confirm.
- Select Save new password. You are signed in and taken to the dashboard.
Fields and columns
| Field | What to enter | Rules |
|---|---|---|
| Email address | Your account's email address | Filled in from the link. |
| New password | Your new password | At least 10 characters, with letters and numbers. |
| Type the new password again | The same password | Must match exactly. |
Statuses and automation
- After saving, the link stops working.
- Any temporary password set by an administrator is cleared.
- The change is recorded in the change history (the password itself is never stored there).
Settings that change this page
The password rules (minimum 10 characters, letters and numbers) apply to everyone.
FAQs
Can I reuse an old password? You can, but a new one is safer.
What makes a good password? A short sentence that only you know, such as three or four unrelated words with a number, is easy to remember and hard to guess. A password manager is even better.
Troubleshooting
| Problem | What to do |
|---|---|
| "This password reset token is invalid." | Request a new link from Forgot your password. Only the newest link works. |
| "The password field confirmation does not match." | Type the same password in both boxes. |
| The password is rejected | Use at least 10 characters including at least one letter and one number. |