What this page is for
Every reservation at your places, newest stays first.
Who can use it
Everyone in a partner's team.
How to
- Read the guest, dates and status of each stay.
- For money, open Money.
Fields and columns
| Field | Meaning |
|---|---|
| Reference | The booking reference the guest has. |
| Guest | The guest's name and how many people stay. |
| Status | Confirmed, cancelled, no-show or completed. |
| Guest paid | The stay's total. |
| Commission | The marketplace's commission on it. |
Statuses and automation
When a guest cancels, commission is kept only on what the guest still pays under the cancellation policy.
Settings that change this page
None.
FAQs
How do I contact a guest? Through the marketplace team; guest contact details stay with the marketplace.
Troubleshooting
| Problem | What to do |
|---|---|
| A reservation is missing | Unpaid and expired checkouts are not shown. |