What this page is for
This page lists every email and message the system can send, such as invitations, password reset links and staff notifications. As you switch on more modules, their messages appear here too (for example pre check-in links for guests).
Each message has wording you can change. Your version is used from then on.
Who can use it
People with the Change message templates permission (by default Admin) and the account owner.
How to change a message
- Find the message in its group.
- Select the channel you want to change, for example Email.
- Change the wording on the next page and select Save. See Editing a message template.
Fields and columns
| Item | Meaning |
|---|---|
| Group | The module that sends these messages. Accounts and notifications are always on. |
| Name and description | What the message is and when it is sent |
| Channel buttons | Email, SMS, WhatsApp or booking channel message. Each channel has its own wording. |
| Changed badge | You have your own wording for this channel |
Statuses and automation
- Messages of modules that are switched off are hidden here, and are not sent.
- Your changes are recorded in the change history.
- Every email is sent inside your branded layout: logo, colour band and footer from Branding.
Settings that change this page
- Modules: switching modules on adds their messages here.
- Branding: logo and colours of the email layout.
FAQs
Which messages exist now? Invitation to join, password reset link, and the staff notification email. More arrive with each module.
Can I add a completely new message? Not yet. You can change the wording of every message the system sends.
Troubleshooting
| Problem | What to do |
|---|---|
| A message I expected isn't listed | Check the module that sends it is switched on under Modules. |
| Emails don't arrive at all | Ask your system administrator to check the email (SMTP) setup. |