What this page is for
Every invoice and credit note. Invoices can be made here, from a booking page, automatically from bookings, or by billing schedules.
Who can use it
- View invoices opens the page (by default Admin, Finance, Front desk and Viewer).
- Create, issue and send invoices is needed for New invoice.
How to find an invoice
Choose Invoices or Credit notes, a status (or Not yet paid), and search by number or customer. Select Filter.
Fields and columns
| Column | Meaning |
|---|---|
| Number | Given when issued (INV for invoices, CN for credit notes). Drafts have none. |
| Customer | Who the invoice is for, and the unit. |
| Issued, Due | Issue date and due date. |
| Total | Including tax. |
| Still to pay | Total less payments and credit notes. |
| Status | Draft, Issued, Partly paid, Paid, Overdue or Cancelled. |
Statuses and automation
- Numbers are given in order, with no gaps, when an invoice is issued.
- Every night, unpaid invoices past their due date become Overdue, and finance is told about invoices due soon and overdue.
- Verified payments settle invoices automatically, oldest first.
Settings that change this page
Settings, Invoicing: payment terms, automatic booking invoices, issue straight away, email on issue, default tax.
FAQs
Can I delete an invoice? Drafts can be cancelled. Issued invoices are kept: cancel them with a credit note.
Troubleshooting
| Problem | What to do |
|---|---|
| A payment is not counted | It may be waiting for verification. Check Verify payments. |