What this page is for
Every problem guests reported on their issue portal, so nothing is missed. Urgent and serious ones come first.
Who can use it
See guest issues (by default Admin, Operations, Maintenance and Sales). You see issues of the units you have access to.
How to
- Open shows issues not yet fixed. Use the status buttons for others.
- Select the date to open an issue, answer the guest and change its status.
- Select Issue types to change the list guests choose from.
Fields and columns
| Field | Meaning |
|---|---|
| Reported | When the guest sent it. |
| Unit and guest | Where, and who. |
| It is about | The type the guest chose, and the start of their description. |
| Severity | Minor, annoying, serious, or urgent (safety, no water, power or access). |
| Status | New, Seen by the team, Being fixed, Fixed, Closed. |
Statuses and automation
People with Get alerts for new guest issues are notified of every new issue and every guest message. The menu shows how many issues are new.
Settings that change this page
The Guest issue types list in master data.
FAQs
How does the guest get the link? Automatically after pre check-in (setting), or with Send issue portal link on the booking.
Troubleshooting
| Problem | What to do |
|---|---|
| An issue is missing | Check the status buttons and that you have access to its unit. |