What this page is for
Close the stay at the desk: inspect the unit, take the keys back, read the meters for long stays, settle what is still owed and decide on the deposit.
Who can use it
Check guests out is needed. The deposit card needs the deposit permissions.
How to check a guest out
- If Outstanding charges shows, record the payment on the booking first.
- Tick the inspection items, and the keys returned (tick Lost for missing ones).
- For long stays, enter the meter readings.
- On the right, refund or deduct the deposit.
- Select Check out now.
Fields and columns
| Field | What it means |
|---|---|
| Outstanding charges | The stay's balance due from its payments. |
| Inspection | Items from the front-desk settings. |
| Keys returned | Returned keys become available again; lost keys are marked lost. |
| Meter readings | Electricity, water and gas, for long stays. |
| Notes | Damage found, items left behind, ... |
Statuses and automation
- The stay becomes Checked out. The deposit refund date is set (deposit settings).
- Later modules start their work on check-out (final bill, turnover cleaning, review invite).
Settings that change this page
The check-out checklist in Module settings.
FAQs
What if the guest already left? Check them out anyway so the unit shows as free.
Troubleshooting
| Problem | What to do |
|---|---|
| A key isn't listed | It wasn't issued at check-in. Update it in the key register. |