What this page is for
For listings without Instant book, guests send a request instead of booking at once. The dates are held while you decide. This page lists the requests waiting for an answer.
Who can use it
Approve or decline booking requests (by default Admin, Operations, Sales and Front desk).
How to answer a request
- Open the guest's name to see the reservation, or answer from the list.
- Select Approve. With online payment on, the guest gets an email with a link to pay and the booking is confirmed once paid; otherwise it is confirmed at once.
- Or type a reason for the guest (optional) and select Decline. The dates are freed and the guest is told; nothing is charged.
Fields and columns
| Item | Meaning |
|---|---|
| Guest and listing | Who asks and for which place. |
| Dates, guests, total | The stay and its price at the time of the request. |
| Expires | When the request expires if nobody answers. |
Statuses and automation
- Requests stay Requested and hold the nights until answered.
- Unanswered requests expire after the response time; the guest gets an email and the dates are freed.
- Approved requests with payment due become Waiting for payment; unpaid ones are released after the time to pay.
- Guests signed in with at least one completed stay can book instantly when Returning guests book instantly is on.
- The daily operations briefing counts waiting requests.
Settings that change this page
Modules, Booking requests, Settings: hours to answer and returning guests. Listings: Instant book on each listing. Message templates: request received, accepted, declined and expired.
FAQs
Is the guest charged when they send a request? No. They pay only after you approve.
Can I change the price before approving? Not here. Decline and send a special offer from Enquiries instead.
Troubleshooting
| Problem | What to do |
|---|---|
| A listing takes requests but should not | Tick Instant book on the listing. |
| Requests expire too fast | Raise the hours to answer. |