What this page is for
See every payment guests started online and what happened to it. Paid ones are also on the booking as automatic payments.
Who can use it
See online payments (by default Admin and Finance).
How to find a payment
- Use the buttons to show only Paid, Started, Failed or Cancelled payments.
- Search by the booking reference shown under For, or by the provider's reference.
Fields and columns
| Column | Meaning |
|---|---|
| When | When the guest started the payment. |
| For | The booking reference and listing, and the guest. |
| Provider | Which provider took it. |
| Amount | The amount, and how much was refunded. |
| Status | Paid; Started (the guest has not finished or come back yet); Failed (with the reason); Cancelled. |
| Reference | The provider's reference, to look it up in their dashboard. |
Statuses and automation
- Started payments that are never finished stay as Started or become Cancelled when the booking is released.
- Refunds go back to the original payment and appear here and on the booking as negative payments.
Settings that change this page
Payment providers.
FAQs
A guest says they paid but it shows Started. Look the payment up in the provider's dashboard with the guest's details. When the provider confirms it later, it changes to Paid by itself.
Troubleshooting
| Problem | What to do |
|---|---|
| Failed: "The amount paid does not match." | The provider reported a different amount. Check the payment in the provider's dashboard and refund it there if needed. |