What this page is for
Keep ready-made answers, such as check-in times, parking or Wi-Fi, so anyone on the team answers quickly and the same way.
Who can use it
Manage saved replies (by default Admin). Everyone who replies can use them.
How to
- Under Add a saved reply, give it a name and the text, then select Add.
- Change a reply and select Save, or select Remove.
- When replying, choose it under Or send a saved reply.
Fields and columns
| Field | Meaning |
|---|---|
| Name | What staff see in the list. |
| Order | Lower numbers come first. |
| Text | Sent to the guest as written. |
Statuses and automation
Changes are recorded in the audit log.
Settings that change this page
None.
FAQs
Can I edit a saved reply before sending? Copy its text into the reply box and change it there.
Troubleshooting
| Problem | What to do |
|---|---|
| The list does not appear when replying | There are no saved replies yet. |