What this page is for
Settle partner accounts. When you collect guests' money, you pay partners their share in payouts. When partners collect it, you send them commission invoices.
Who can use it
See partner balances and payouts to view. Create and approve partner payouts and commission invoices to prepare, approve, drop and invoice. Mark partner payouts paid to export the bank file and mark payouts paid.
How to
- Choose the date to pay Up to and including and select Prepare payouts. Each partner gets one draft payout per currency.
- Someone other than the person who prepared it selects Approve.
- Select Bank file (approved payouts) to download the payments for your bank, pay them, then type the bank reference and select Paid.
- For partners who collect, select Prepare commission invoices, then Issue. When the partner pays, select Paid.
Fields and columns
| Field | Meaning |
|---|---|
| Up to | The last day the payout or invoice covers. |
| Amount | Bookings less commission, refunds and adjustments, for stays that have checked in by that day. |
| Commission, Tax | For invoices: the commission, and tax at the setting's rate. |
| Status | Draft, Approved (to pay) or Paid; for invoices Draft, Issued, Paid or Cancelled. |
Statuses and automation
Money for a stay is only paid out once the guest has checked in. Marking a payout paid records it on the partner's account. Dropping a draft returns its lines so they go in the next payout. A payout is only prepared when the partner is owed something.
Settings that change this page
Tax on commission invoices (%) (module settings). The partner's money terms on their page.
FAQs
Why is a recent booking not in the payout? The guest has not checked in yet.
Why must someone else approve? So that no single person can pay money out alone.
Troubleshooting
| Problem | What to do |
|---|---|
| "Someone else must approve" | Ask a colleague with the approve permission. |
| A partner has no bank details | They add them in the partner area under Account and team. |