CityLights Help Back to the app
Help centre

Approval request

One request for approval: the amount, who asked, the decisions so far, and your decision.

What this page is for

Everything about one approval request, and the place to approve or reject it.

Who can use it

The person who asked, the approvers of the request, people who already decided, and people who set up approval rules.

How to decide

  1. Select Open the record to check the refund, credit note or invoice.
  2. Select Approve, or write a comment and select Reject. A comment is required when you reject.

Fields and columns

Item Meaning
Amount The money involved.
Status Waiting (with the level), Approved, Rejected or Withdrawn.
Asked by Who started the request.
Rule The approval rule that applied.
Decisions Each approver's decision, level, time and comment.

Statuses and automation

The person who asked is notified when the request is approved or rejected. Withdrawing the record (for example a refund) withdraws the request.

Settings that change this page

None.

FAQs

Can I change my decision? No. Ask for a new refund or credit note instead.

Troubleshooting

Problem What to do
"You can not decide this request" It is yours, already decided, or waiting for another level.

Related pages